· 5 min
The expensive incidents are the ones nobody owns
Your longest outages are rarely your hardest technical problems. Most of that time is spent finding out whose problem it is.
Writing
Arguments about operations, incidents, and applied AI — specific enough to disagree with.
Essays
· 5 min
Your incident dashboard is lying to you
Most operational reporting is a confident summary of inconsistent data. Here is the ten-minute test that tells you whether yours is.